Product Catalog

Veterinary CSR Bootcamp – Indianapolis, IN | June 16 Level up your veterinary front desk team at the Veterinary CSR Bootcamp — a full-day, hands-on training event for veterinary client service representatives in Indianapolis, Indiana on June 16. This intensive vet CSR training course covers client communication skills, phone etiquette, appointment scheduling, client retention strategies, handling difficult conversations, and building a 5-star client experience. Whether you're a new veterinary receptionist or a seasoned veterinary front desk professional, this one-day veterinary customer service training delivers real-world tools to improve client satisfaction, boost practice revenue, and reduce team burnout. Join fellow veterinary CSRs from across the region for a full day of expert-led learning, peer networking, and career growth. Register today and transform the way your veterinary practice connects with clients.

Veterinary CSR Bootcamp – Philadelphia, PA | August 19, 2026 Level up your veterinary front desk team at the Veterinary CSR Bootcamp — a full-day, hands-on training event for veterinary client service representatives just outside of Philadelphia, PA on August 19. This intensive vet CSR training course covers client communication skills, phone etiquette, appointment scheduling, client retention strategies, handling difficult conversations, and building a 5-star client experience. Whether you're a new veterinary receptionist or a seasoned veterinary front desk professional, this one-day veterinary customer service training delivers real-world tools to improve client satisfaction, boost practice revenue, and reduce team burnout. Join fellow veterinary CSRs from across the region for a full day of expert-led learning, peer networking, and career growth. Register today and transform the way your veterinary practice connects with clients.

Our Ultimate Lead (CSR) Coaching Program is designed to empower your lead Customer Service Representative with the tools, confidence, and consistency they need to thrive in today’s veterinary environment. Whether you're looking to boost client communication, enhance efficiency, or strengthen team culture, our 6-month coaching plan delivers practical, results-driven support every step of the way.

In today’s shifting economy, veterinary practices face unique challenges in keeping visits consistent while supporting clients who are more value-conscious than ever. This on-demand course, led by veterinary consultant Brenda Tassava Medina, provides practical strategies to help you make care feel affordable, adopt innovative access and payment models, and effectively market to both cost-sensitive clients and emerging generations like Gen Z.

Suicide Awareness is one of the hardest things to talk about in any situation, much less in our profession. However, with a suicide rate around 2x the national average, it is a conversation we must have. In this webinar, we take the discussion a bit further from Compassion Fatigue and Burnout into the realm of support when your team experiences a loss and common myths surrounding talking to someone about suicide. The goal of the content is to provide further resources around this subject to help teams and managers be better prepared should the worst happen.

Do you have tasks piling up in front of you and are struggling with managing it all? Do you sometimes find it hard to get enough sleep or find the right work-life balance? This course will help you find that balance and, hopefully allow you to find new tools to de-stress.

With 90 spreads, veterinarians will be able to use this planner for 3 months to see how it benefits you. Each daily spread includes areas to track your daily snacks, your patient callbacks, huddles with your team, things you are grateful for, and more!

This journal is the perfect tool to help veterinary team members become more in tune with their well-being. It contains a 52-week spread and unique thought-provoking questions geared towards veterinary team members for each week.