Product Catalog

Veterinary CSR Bootcamp – Philadelphia, PA | August 19, 2026 Level up your veterinary front desk team at the Veterinary CSR Bootcamp — a full-day, hands-on training event for veterinary client service representatives just outside of Philadelphia, PA on August 19. This intensive vet CSR training course covers client communication skills, phone etiquette, appointment scheduling, client retention strategies, handling difficult conversations, and building a 5-star client experience. Whether you're a new veterinary receptionist or a seasoned veterinary front desk professional, this one-day veterinary customer service training delivers real-world tools to improve client satisfaction, boost practice revenue, and reduce team burnout. Join fellow veterinary CSRs from across the region for a full day of expert-led learning, peer networking, and career growth. Register today and transform the way your veterinary practice connects with clients.

Give your Lead CSR the skills, confidence, and structure to elevate your entire front desk. This six-month, one-on-one coaching program pairs your team leader with expert veterinary coach Carol Hurst for nine personalized sessions covering client communication, phone skills, team coaching, cycle of service, compassion fatigue, and goal setting. With customized action plans, between-session accountability, and real-world strategies built for veterinary practices, your Lead CSR won't just grow — they'll lead.

A six-month program for veterinary practices ready to invest in their next generation of leaders. Built around 10 servant leadership concepts, the program includes twelve biweekly one-hour sessions, homework resources, pre and post leadership assessments, a customized Trello board for ongoing team access, and a copy of the Guide to Becoming a Leader in a Veterinary Hospital workbook for every participant. Closes with a three-month follow-up call to keep growth on track. $3,600 for up to six team members.

Help your veterinary team recommend with conviction — not hesitation. This five-module on-demand course teaches staff how to communicate recommendations clearly through both verbal language and body language, and how to stay confident when clients push back. Includes video lessons, PDF handouts, a team meeting guide, and a quiz. Available for individual learners or teams, with a 15% discount automatically applied for group purchases. Complete it at your own pace and take the skills straight into the exam room.

Whether you chose this role or were voluntold — this course has you covered. This two-part on-demand certificate program teaches veterinary practice staff everything they need to know to serve as their clinic's OSHA Safety Officer, from federal compliance requirements and safety plans to team training tools. Nearly four hours of video instruction, plus downloadable checklists, audits, and a homework assignment between sessions. Also includes 12 printed Employee Safety Manuals and a deck of OSHA Flashcards shipped to you after purchase. Earns 4.0 CVPM CE credits through VHMA.

The front desk sets the tone for everything. This comprehensive on-demand course teaches veterinary support staff the five ingredients of a standout client phone experience, how to handle difficult client situations, and how to navigate financial conversations with confidence. Also includes the full Communicating a Confident Recommendation course — making this the most complete client service training available on the platform. Packed with video lessons, script examples, forbidden phrases, and quizzes. Team discount of 15% automatically applied at checkout for group purchases.

Veterinary CSR phone training & call assessments. Help your front desk team build client trust, improve communication skills, and convert more calls into appointments. Every client relationship starts with a phone call — and most practices have no idea what that first impression actually sounds like. The TLC program brings an outside perspective to your front desk through expert call assessments, verbatim transcriptions, and individualized coaching for your CSR team. The Basic Package delivers an honest, scored snapshot of how your team is showing up on the phone. The Professional Package goes further, pairing before-and-after call assessments with access to the CSR Phone Skills online course so you can measure real growth.

A desktop planner designed around the realities of veterinary practice management. Organized by CVPM Task Analysis categories, it brings structure to the week for practice managers, hospital administrators, and departmental supervisors. Spiral bound, full color, and includes access to the Time Management for Taming Your Mountain of To-Do's on-demand course. Free shipping included.

A 52-week guided journal designed specifically for the veterinary profession. Each week includes daily prompts, a thought-provoking question tailored to veterinary team life, and an inspirational quote — plus wellness wheel check-ins, a core values exercise, periodic note pages, and yes, coloring pages. Available individually or in a bundle of six for teams. Free shipping included.