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This course takes you through five modules that will teach you how to communicate a confident recommendation through your verbal language as well as your body language. 

You will also learn how to remain confident even if clients object to your recommendation. 

Once you complete this course, take the techniques learned into the workplace and continue to improve!

This course is also part of The Ultimate Veterinary Client Experience: Phone Skills & Client Service Sharpener

Purchasing for a team? 

You can add multiple seats to your cart now. After checkout, you’ll receive registration codes to distribute to your team members so they can each log in and complete the course individually.

15% off automatically applied at checkout when you purchase for more than 1 team member!


Confident Recommendations Course Price $29.00


Content Name Content Type
Overview PDF Handout PDF
Introduction (1:12) Video
Assumptions (3:13) Video
Price, Fatigue & Confidence (3:22) Video
Lost in Translation (3:32) Video
Structure of a Confident Recommendation (6:16) Video
Building a Confident Recommendation PDF
Confident Recommendaton - Team Meeting PDF
Quiz Quiz

Questions? Email us at consulting@encorevet.com

Encore Vet Group

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