Delivering an exceptional experience to pet owners, both on the phone and in person is essential to attracting and retaining veterinary clients. As a veterinary support staff member, it's your responsibility to create a pleasant, professional interaction each and every time you are working with a potential or existing client. This course will take you through the five ingredients for a highly successful veterinary client phone experience, as well as how to manage difficult client situations, and how to discuss finances with pet owners.
This course also includes the content from our course, Communicating a Confident Recommendation
Purchasing for a team?
You can add multiple seats to your cart now. After checkout, you’ll receive registration codes to distribute to your team members so they can each log in and complete the course individually.
15% automatically applied at checkout when purchased for more than 1 team member!
