Bundle Includes:
The VetSupport Guide to Veterinary Medical Terminology:
6×9 Softcover Book with over 200 pages of veterinary medical terms and their definitions.
The VetSupport ULTIMATE Guest Experience Workbook:
A workbook for learning to deliver the ultimate client experience in a veterinary hospital has finally arrived! Includes a phase orientation checklist, exercises and assignments for trainees, infographics, and more!
Chapters include:
- The ULTIMATE Veterinary Guest Experience: Phone Skills and Guest Service Sharpener
- Become the “Dream Employee”
- Guest Bonding
and more!
1 Deck of Communication Training Flashcards:
This 54-card deck of flashcards will help your team master their communication skills. Purchase in bundles to have on hand for your team to learn and test their skills. The deck includes cards to help communicate well on a variety of topics, including Senior Wellness, Heartworm Prevention, Dental Home Care and much more! The flashcards also help hone communication skills for responding to client pushback on a variety of topics, including dental cost, diet recommendations and more.
