Bundle Includes:
The VetSupport Guide to Veterinary Medical Terminology:
6×9 Softcover Book with over 200 pages of veterinary medical terms and their definitions.
The VetSupport ULTIMATE Guest Experience Workbook:
A workbook for learning to deliver the ultimate client experience in a veterinary hospital has finally arrived! Includes a phase orientation checklist, exercises and assignments for trainees, infographics, and more!
Chapters include:
- The ULTIMATE Veterinary Guest Experience: Phone Skills and Guest Service Sharpener
- Become the “Dream Employee”
- Guest Bonding
and more!
Veterinary CSR Companion Guide
This veterinary CSR training guide was built as the resource this role has always been missing. It isn't a script or a policy manual. It's a genuine, chapter-by-chapter walkthrough of what it actually takes to excel at the veterinary front desk, and why it matters more than most practices realize.
Inside, your team will find:
- The purpose and impact of the CSR role in a veterinary hospital
- A working knowledge of veterinary medicine built specifically for front desk staff
- The full Cycle of Service, broken down phase by phase
- Real veterinary client communication tools for the most stressful parts of the job: de-escalation, difficult conversations, and more
- Guidance on topics CSRs rarely get resources for: professionalism, compassion fatigue, and personal resilience
1 Deck of Communication Training Flashcards:
This 54-card deck of flashcards will help your team master their communication skills. Purchase in bundles to have on hand for your team to learn and test their skills. The deck includes cards to help communicate well on a variety of topics, including Senior Wellness, Heartworm Prevention, Dental Home Care and much more! The flashcards also help hone communication skills for responding to client pushback on a variety of topics, including dental cost, diet recommendations and more.
